Stripe on beauty and craftsmanship

“My intuition is that more of Stripe’s success than one would think is downstream of the fact that people like beautiful things—and for kind of rational reasons because what does a beautiful thing tell you? Well it tells you the person who made it really cared… And so if you care about the infrastructure being holistically good, indexing on the superficial characteristics that you can actually observe is not an irrational thing to do.”